Hosting FAQ
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NETWORK AND HARDWARE
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- What is your data centre network connection like?
Our datacentre has three different Tier-1 ISP 100Mb fibre connections entering the
building at three different locations providing complete redundancy and optimum
speed levels.
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UPTIME
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- Do you provide an uptime guarantee with your packages?
100% uptime is always our goal but we do not feel that it
is ethical to guarantee this to our customers. Things can, and often do go wrong, but we alway endeavour
to resolve issues as soon as we are able.
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COSTS AND RENEWALS
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- What happens after my paid hosting period?
Upto
1 month before your hosting package is due to expire you will receive several reminders via e-mail
asking you to login and payment renewal fees with instructions on how to do so.
- Will you charge me to transfer to another host ?
No, should you be unsatisfied with our service you can transfer your site at anytime.
We will do all we can to help and do not charge a penny.
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EMAIL RELATED QUESTIONS
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- How can I configure the POP3 mailboxes supplied with my account?
You can either have a 'catch-all' POP3 mail box or all mail (e.g. anything@yourdomain.com)
forwarded to any E-Mail account (e.g. you@hotmail.com). Alternatively you can use
the allocation of POP mailboxes supplied with your account to create a whole host
of separate e-mail users on your domain each with their own mailboxes, web-mail
access and separate passwords.
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FTP RELATED QUESTIONS
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- Do you throttle uploads (FTP)?
No.
- Can I upload using any ISP?
Yes.
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DATABASES
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- What databases do you support?
Currently, Access 97, 2000 and MySQL
***Note, we know of a method of upgrading your Access 97 databases for use with
our Access 2000 server capabilities 'Free Of Charge', i.e. without purchasing Access
2000. You will need to e-mail in for this information.
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ASP / ASP.NET
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- Can I install my own ASP components, or if not can you do it
for me?
For security and satiability reasons we do not allow users to add their own additional
components. However you can request additional commercial components to be added
should you have a licence for them. We will look into installing them if the demand
is high enough and would benefit other users.
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If you have any further questions, please email us at
support@exahost.co.uk
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